Comprehensive Policy for Website Design, Logo Design, and Social Media Management
Effective Date: 10/21/2023
Welcome to Ox & Iron, LLC (“we,” “our,” or “us”). We are committed to providing our clients with high-quality website design, logo design, and social media management services while maintaining transparency and ensuring the security of their data. This comprehensive policy outlines our practices and procedures regarding the services we offer in these areas.
Website Design Policy
1. Information Collection
We may collect personal and non-personal information from clients to provide our services effectively and improve our website’s performance. Your data will be handled with the utmost care, and we will never share or sell it to third parties without explicit consent.
2. Website Design Services
Before initiating any website design project, we will consult with the client to understand their needs and expectations. We will provide a detailed proposal outlining the scope of work, timeline, and cost. Once the client agrees to the proposal, a formal agreement will be signed.
To initiate the project, the client agrees to pay a deposit amounting to 1/3rd of the initially agreed-upon estimate. The project will commence upon receipt of this deposit. Web design services are considered “work for hire” after submission of the final payment. Until the final payment is made, Ox & Iron, LLC holds all intellectual property rights.
We commit to producing the initial preview within 30 days of project onset. The estimated project completion date is within 60 days of project onset, provided the client has provided all needed assets within the first 30 days of the project. Time is of the essence, and the client shall not unnecessarily delay or drag out the process of the build. If the client is awaiting receipt of certain assets from a third party, notice should be provided in writing as soon as possible to keep Ox & Iron, LLC informed of expected timeframes.
Should the client simply abandon the project entirely, they will still be liable for the full amount of the project as outlined in the agreement.
If the client is dissatisfied with our services, they may be relieved of the final billing, but the release of the deposit would be at Ox & Iron, LLC’s discretion.
3. Payment and Billing
Our pricing will be outlined in the agreement, including any upfront fees, payment schedule, and the consequences of failure to make timely payments. We will invoice the client according to the agreed-upon payment schedule. Payment can be made through the specified payment methods. Failure to make payments within 45 days of project completion may result in the removal of the site, with a reinstallation fee of 1/3rd of the original project amount.
4. Confidentiality
We will treat all client information and project details as confidential. We will not disclose any confidential information to third parties without the client’s express consent.
5. Security
We implement reasonable security measures to protect client data and information. However, we cannot guarantee the security of data transmitted over the internet.
6. Changes to this Policy
We reserve the right to update and modify this Website Design Policy as necessary. Any changes will be posted on our website with the revised effective date.
Logo Design Policy
1. Logo Design Services
Before initiating any logo design project, we will consult with the client to understand their branding needs and expectations. We will provide a detailed proposal outlining the scope of work, timeline, and cost. Once the client agrees to the proposal, a formal agreement will be signed.
Upon full payment, the client will own the copyright to the completed logo design. We retain the right to showcase the project in our portfolio. We will work closely with the client to ensure their satisfaction with the logo design. The agreement will specify the number of revisions included in the project. Additional revisions may incur additional fees.
2. Payment and Billing
Our pricing for logo design services will be outlined in the agreement, including any upfront fees and payment schedule.
3. General Print and Digital Assets
All print and digital assets created by Ox & Iron, LLC for the client’s project are considered “work for hire” upon full payment. Until the final payment is made, Ox & Iron, LLC holds all intellectual property rights to these assets. Upon full payment, the client will have usage rights for the print and digital assets created for their project. Any additional usage rights beyond the scope of the initial agreement may incur additional fees.
Social Media Management Policies
1. Social Media Management Services
Before providing social media management services, we will consult with the client to understand their social media goals and requirements. We will provide a detailed proposal outlining the scope of work, timeline, and cost. Once the client agrees to the proposal, a formal agreement will be signed.
We will create and schedule social media content based on the agreed-upon strategy and posting schedule. The client will have the opportunity to review and approve content before it is published. We will provide regular reports on social media performance, including engagement metrics and audience growth.
2. Payment and Billing
Our pricing for social media management services will be outlined in the agreement, including any upfront fees and payment schedule.
3. Right to Remove Previously Shared/Posted Assets
All print, digital, and social media assets created by Ox & Iron, LLC for the client’s project are considered the property of Ox & Iron, LLC until full payment is received. In the event of nonpayment, Ox & Iron, LLC reserves the right to remove any previously shared or posted assets. The client acknowledges that continued use of these assets without payment would be considered an intentional infringement of copyright, for which Ox & Iron, LLC may be entitled to legal remedies.
Refund Policy
We strive to provide you with the highest level of customer satisfaction. However, we understand that circumstances may arise where a refund is necessary. This refund policy outlines the terms and conditions regarding refunds for our services.
Refund Eligibility:
a. Refunds are applicable only to the services provided by our company, including graphic design, marketing, and branding services.
b. Refunds are not available for any third-party expenses incurred during the project, such as domain name registration fees, hosting fees, or advertising costs.
c. Refunds are applicable only if a refund request is made within [2] days of the project’s initiation or payment, whichever occurs earlier.
Non-Refundable Items:
a. Any completed work or services delivered to the client, including finalized design files, branding materials, marketing strategies, or any other tangible or intangible deliverables, are non-refundable.
b. Any partial work or services completed up to the point of the refund request will not be eligible for a refund.
Refund Process:
a. To request a refund, the client must contact our team at oxandiron@gmail.com.
b. The refund request must include the client’s name, project details, reasons for the refund, and any supporting documentation.
c. Our team will review the refund request within [15] business days and notify the client of the decision.
d. If the refund is approved, the refund amount will be processed within [X] business days through the original payment method used for the transaction.
Disputed Charges:
a. If a client disputes a charge with their credit card company or bank without contacting us first, it will be considered a violation of our refund policy.
b. In such cases, we reserve the right to terminate any ongoing services or future projects with the client and take appropriate legal action to recover any unpaid fees or disputed amounts.
Modifications to Services:
a. We understand that client requirements may change during the course of a project. If there are any modifications or revisions to the original project scope, additional charges may apply. These charges are non-refundable.
Satisfaction Guarantee:
We strive to ensure your satisfaction with our services. If you are dissatisfied with any aspect of our work, please contact us immediately, and we will make every effort to address your concerns.
Please note that by using our services, you agree to the terms and conditions of this refund policy. We reserve the right to update or modify this policy at any time without prior notice. It is your responsibility to review this policy periodically for any changes.
If you have any questions or concerns regarding our refund policy, please contact our customer support team at oxandiron@gmail.com.
Thank you for choosing our services.
Ox & Iron, LLC 717-874-9787
